Ordering F.A.Q.

 

Ordering

What is your turnaround time for invitations?
Typical turnaround time (including design, layout, printing, assembling, etc.) can range from 10-20 business days from the date we receive your information and payment depending on your chosen options (rush order, shipping type, etc). For more information on how we calculate these times please visit our Turnaround and Delivery Timeline Chart.

When should I order invitations?
We generally recommend that your mail out date be approximately 3 months prior to the event. If you follow this rule you would be ordering your invites 4-5 months prior to you wedding.

How many invitations should I order?
You should factor in approx 10 extra cards when you submit your order. Many couples realize AFTER receiving their cards that they did not order enough and must meet minimum re-order quantities.

Can I order a sample?
Yes – we offer samples. Please view our SAMPLE ORDER PAGE to order your samples.

How much do you charge for rush orders?
We normally try our best to meet your deadlines. However, if your required timeline falls under our rush order lead-time (see Turnaround and Delivery Timeline Chart) , we charge a $35 rush delivery fee by adding RUSH ORDERS to your cart.

Can invitations be custom designed from scratch?
Yes. If you don’t find the invitation you are looking for, we would be pleased to custom design it for you (remember though – our prices include customization of all colors, text, fonts & images so you may be able to choose an existing design and revise it to suit your personality & style without paying anything extra!). However, if you don’t see anything that fits your vision, we charge a non-refundable fee of $175.00 (CAD) for all work that is custom designed. That includes two prototype designs and online approvals. We will prepare a free estimate for you based on your design specifications, materials and the time required to do the work. Please contact us to arrange a new custom design.

Printing

Can you print addresses on envelopes?
We can print your name and return address as well as your Guest’s details (if that option is selected) on both the mail to and RSVP envelopes.

Do you have a retail store?
No. We are an online store.

Can you print in a foreign language?
We can print in a foreign language; however, because we do not have all foreign typefaces, there may be limited flexibility in how the language can appear on the card. As long as you provide us with the copy in the language you prefer in the finished format and layout (exactly how you want them to appear on the card), we can print it on the paper without any problem.

Payment

What payment methods can I use?
We accept personal Cash, Cheques, Paypal and Credit Cards (VISA, MasterCard) through the PayPal website. PayPal is an easy, convenient and secure online payment method.

Shipping

Can you ship to international locations?
Absolutely. Based on the address you provide, we can let you know the estimated shipping time and cost. Customers are responsible for all appropriate custom duties and brokerage fees.

Do you offer local pickup?
Yes, for local customers, we are happy to meet face to face for local pickup during business hours or show our sample invitations and other event stationery, as well as paper options and colour swatches or to discuss design details.