Turn around and Delivery Timelines

When you place your order with us there are several variables that may affect your delivery time. Please see below to understand how we calculate that window and what things may cause that window to vary. NOTE: International orders may be subject to delays at customs (this is out of our control).

We always use the measure of “business days” when calculating our time lines – as much as we try our very best to accommodate orders as we receive them, we run on a typical 5-day work week to ensure a good work/family life balance. We hope you understand 🙂

NOTE: Cash/cheque payments may delay your order as your design will not be started until payment is made.

For quickest payment via cash/cheque please email us at [email protected] to arrange a payment drop off time.

For international orders, Empire Invites has no control from delays due to Customs holding a package for inspection. If held, Customs can hold a package for up to 30 days (but typically 5-7) and is beyond our control. This possible delay should be considered in your delivery timeline before placing your order.